Job summary
Please see job description
Job description
An extraordinary job. Done by someone like you.
The OSG role does not attract Sponsorship via the Skilled Worker visa/Tier 2 (general) work visa.
As part of our prison support team, your work will be varied and help to keep the prison moving.
This is an active role where you�ll be doing a range of physical tasks. These can include lifting and carrying, plus long periods of standing and walking.��There will also be periods of lone working whilst undertaking tasks on both day and night shifts.
You will not always be in contact with prisoners, it depends on the prison you work in. You�ll have full training and a supportive team by your side.
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Life as an OSG
Your job can include:
Gate duties
ensuring the secure entry and exit of staff, visitors, vehiclescarrying out searches of staff, prisoners, visitors and vehicleswalking around the prison site to escort vehicles and contractorsissuing and collecting staff keys and radioswalking around the prison site patrolling and searching perimeter fence areasControl room
operating the prison radio systemmonitoring CCTV, ensuring all suspicious activities are reportedVisits
welcoming visitors on their arrivalescorting them if neededCorrespondence
monitoring and logging mail coming into the prisonreporting any contraband items, preserving evidence where neededNight duties
ensuring cell doors are locked and all prisoners are safely accounted forReception
photographing prisonersprocessing prisoners� property and parcels coming into the prisonPrisoner supervision
sometimes supervising prisonersexchanging clothing and propertyhelping prison officers escort prisoners around the prisonFood delivery
walking around the prison delivering and collecting food trollies, or sometimes using an electric tug vehicleDriving duties
transporting prisoners and their escorts to their destinationcollecting mail from the local sorting office, which may involve lifting heavy sacksPhone calls
monitoring the prison�s Personal Identification Number (PIN) phone systemmaintaining the log of PIN phone requests from prisonerscompleting relevant recordsProcedures and protocol
understanding and conforming to national and local policies, responding appropriately to incidents and emergencies�
You don�t need any qualifications to do this job. Helping to keep a prison running smoothly and safely requires good judgement, common sense, responsibility and, above all, teamwork.
For further information about the role of an OSG please �
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National - �25,626
The salary figures quoted are for a 37 hour working week inclusive of 20% unsocial hours working allowance which is included in the salary to reflect the requirement to work nights, evening and weekend shifts.
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In addition to your base pay, you will receive:
annual leave is 25 days on appointment and will increase to 30 days after 10 years� service (calculated on a pro-rata basis)9 days bank, public and privilege holidaysaccess to a paid Level 2 apprenticeship in customer serviceaccess to the generous Civil Service pension schemeseason ticket loans, retail discounts, an Employee Assistance Programme and a Cycle to Work scheme�
Hours
You will work an average of 37 hours per week, and this will include working night shifts, evenings, weekends and Bank/Public holidays on a rolling shift pattern (these days are added to your holiday allowance) The frequency of night shifts will vary for each Establishment and can be discussed at interview. For an example of the shift times that you could be working please�
�Standard full time working hours are 37 hours per week. HMPPS welcomes part-time, flexible and job-sharing working patterns, where they can be accommodated and meet the demands of the role and business needs.
How to apply
Stage 1
Tell us about yourself
Click apply and fill in your personal details on our application form
Take a short online test
When you apply, you will receive an email with detailed instructions on how to take our online test. This is a behaviour-based assessment that assesses whether you have the right natural strengths and behavioural preferences to become an Operational Support Grade. You will complete a series of mini tasks that are designed to elicit your natural behavioural preferences (, how you naturally tend to make decisions). Whilst the tasks themselves aren�t set in the context of the role; they are designed to observe the behaviours that are most important for the role. This will take around 40 minutes to complete, but there is no time limit.
You don�t need to be a gamer to do well on this test. We�re just looking for your natural ability to succeed in the role.�
Before you take the test, you will have the opportunity to practice and prepare for the real test. You will receive information and a link to access this and the actual test once you apply.�
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Stage 2
If you pass the test, we�ll invite you for an interview.
At the interview we will assess you against the following�Success Profile�behaviours -
Communicating and InfluencingManaging a Quality ServiceThe interview will be of a blended nature consisting of behaviours and experience. It will provide the ideal opportunity to tell us more about yourself, your work history or personal experiences, so we can get to know you better and assess how you will be suited to prison work. Your Strengths will also be assessed at interview, but these are not shared in advance.
Success Profiles��
Success Profiles will enable a fairer and more inclusive method of recruitment by enabling us to assess the range of experiences, abilities, strengths, behaviours and technical/professional skills required for different roles. This flexible approach to recruitment focuses more on finding the right candidate for the specific role. To find out more about Success Profiles to support your application please�.
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Due to the Covid-19 pandemic, we are taking measures to ensure both candidate and staff safety, as a result, some prisons�will be�conducting�live�video interviews. All details will be sent to you before your interview.
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For more information please�
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Job offers: �merit� vacancy
This is a �merit� job vacancy. If you are successful at the interview, you will be added to a merit list based on your score.
When all applicants have completed the assessment, the prison will make job offers to those with the highest scores first when positions become available.
You can stay on the merit list for 12 months. After this, you�ll need to apply again.
If your application is unsuccessful at the sift/Interview stage, a six month waiting period will be applied during which time you will not be allowed to submit any further applications for Operational Support Grade positions.
CTC (Counter Terrorist Check)
If your application is successful, you will need to undergo and clear pre-employment checks. This will include His Majesty�s Prison and Probation Service Enhanced Level 2 vetting, and due to the security status of the establishment Counter-Terrorism Check (CTC vetting) is also required.��Proof that you have been a resident in the UK for the last 3 years is needed to complete the CTC vetting process. The residency requirements refer to the period immediately before an application is made, and not any other three-year period, or any other accumulation of time spent in the UK.
If you have been out of the country for a significant period of time�(usually up to one year)�and maintained your UK residency you may still be considered for vetting clearance. For example:
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■ spent a significant period of time overseas without returning to the UK, but intend�� to return in the future
■ taken a gap year before or following university
■ travelled for a year
■ spent time overseas visiting family
This is not an exhaustive list.
Candidates must be able to provide correct and up to date documentation when requested during the application process.��
Working for the Civil Service
A Great Place to Work for Veterans�
�The �Making the Civil Service a Great Place to work for veterans� initiative includes a guaranteed interview scheme to those who meet the minimum criteria to provide eligible former members of the Armed Forces with opportunities to secure rewarding jobs.� Allowing veterans to continue to serve their country, and to bring highly skilled individuals with a broad range of experience into the Civil Service in an environment, which recognises and values your previous service in the Armed Forces.
For further details about the initiative and eligibility requirements visit:
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The�Civil Service Code�sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's�. Should you feel that the recruitment process has breached the recruitment principles you are able to raise a formal complaint in the following order
1-��� To Shared Service Connected Ltd (0845 241 5358 (Monday to Friday 8am - 6pm) or e mail�);
2-��� To Ministry of Justice Resourcing ();
3-��� To the Civil Service Commission (details available�)
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Disability support
The Civil Service embraces diversity and promotes equal opportunities. As a Disability Confident employer, MoJ are committed to providing everyone with the opportunity to demonstrate their skills, talent and abilities, by making adjustments throughout all elements of the recruitment process and in the workplace. MoJ are able to offer an interview to disabled candidates who meet the minimum selection criteria, except in a limited number of campaigns.
You will be able to request reasonable adjustments to the recruitment process within the application form. If you need additional help completing the application form, please contact the SSCL Recruitment Enquiries Team.
Person specification
Please see job description.
Behaviours
We'll assess you against these behaviours during the selection process:
Communicating and InfluencingManaging a Quality ServiceBenefits
Alongside your salary of �25,626, HM Prison & Probation Service contributes �6,994 towards you being a member of the Civil Service Defined Benefit Pension scheme.
Working Arrangements & Further Information
Some of MoJ�s, including NOMS, terms and conditions of service are changing as part of Civil Service reform. The changes will apply to staff joining MoJ who are new to the Civil Service. Staff joining MoJ from other civil service employers will transfer onto the new MoJ terms if they are already on 'modernised' terms in their current post or onto 'unmodernised' MoJ terms if they are on 'unmodernised' terms at their current post. Details will be available if an offer is made.
Standard working hours for this post are 37 hours per week excluding breaks which are unpaid.
Benefits
Annual Leave
The holiday year runs from 1 March. If you work a non standard work pattern your leave entitlement may be expressed in either hours or days as appropriate. Leave entitlement is calculated on a pro-rata basis and you will be advised of your actual entitlement on appointment. If you were appointed internally and your leave was previously calculated in days, this will continue to be the case.
Bank, Public and Privilege Holidays
You are entitled to 9 days (66 hours 36 minutes) in recognition of bank, public and privilege holidays. These hours are added to your annual leave allowance. There is a requirement to work some public and bank holidays subject to your shift pattern and the operational needs of the establishment.
Pension
The Civil Service offers a choice of two pension schemes, giving you the flexibility to choose the pension that suits you best.
Work Life Balance
The Prison Service is keen to encourage alternative working arrangements. Work life balance provides greater opportunities for staff to work more flexibly wherever managers and establishments can accommodate requests to do so. The Prison Service offers flexible working subject to completion of a satisfactory probationary period and NVQ.
Season Ticket Advance
After two months� service, you�ll be eligible to apply for a season ticket advance to purchase a quarterly or longer-period season ticket for travel between home and your place of work.
Training
In addition to the individual induction programme which will be delivered at the Establishment and will include security and diversity training� and you will be required to attend a two week training course which will provide you with the knowledge and skills required to effectively carry out your duties.
The Prison Service is committed to staff development and offers a range of training and development opportunities, including areas such as Equality and Diversity, Dealing with Challenging Behaviour, Suicide Prevention and Anti Bullying Programmes.
There are opportunities to access promotion programmes and the Prison Service provide a variety of training appropriate to individual posts.
Eligibility
All candidates are subject to security and identity checks prior to taking up post
All external candidates are subject to 6 months probation. Internal candidates are subject to probation if they have not already served a probationary period within NOMS
All staff are required to declare whether they are a member of a group or organisation which the Prison Service considers to be racist.
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