Billing Supervisor Tavistock House, Tavistock Square, London WC1H 9JZ This new opportunity has arisen following the promotion of the current incumbent. Working in to the Head of Customer Billing, you will work in a small team of three Billing Specialist. We are looking for an individual who can act as a coach and mentor to the Billing Officers, who will lead from the front in Raising Invoices, Credit Notes,ensure the correct Customer Line is input Excel skills are very important and we would see you as an expert in Pivot Tables and V-Lookups. Apply now. We are looking to hold interviews the week commencing 18th March. About the role: To ensure prompt billing and increase the profile of the billing team whilst establishing close working relationships with the Sales and Sales Administration teams. Whilst the successful candidate will have the experience to fulfil a substantial amount of the job description immediately, we are particularly looking for an energetic person with strong communication, an eye for detail and interpersonal skills who can demonstrate the potential to develop into a senior line management position. Main Duties: To include, the following: - Take overall responsibility for weekly patient billing, embassy billing and any other ad hoc billing as required by the Head of Customer Billing.
- Solely responsible for insurance billing, daily health-code billing and resolving rejections from insurance companies. This includes contacting practices and patients for missing billing information etc.
- Managing the billing inbox (for example but not limited to; assisting with changing existing processes / providing cover for staff absences / catch-up on back logs).
- Assist the Head of Customer Billing with managing the billing assistants and cashier. Assist the billing team with raising invoices and credit notes as required by the Sales and Marketing Team or Head of Customer Billing.
- Support the Head of Customer Billing in delivering the team’s objectives through demonstrating an understanding of the relevance of key tasks and how they impact on targets and KPI’s.
- Assist in allocation of payments and the reconciliation of customer accounts.
- Assist the wider credit control team when necessary (for example, handling telephone queries and enquiries from practices, insurance companies and individuals etc.). Act as an escalation point for billing queries from the credit control team and act as a support for the team in resolving queries or dealing with difficult customers. Escalation of any issues on a timely basis to management.
- Establish a professional working relationship with the Credit Control Supervisors to identify where existing processes can be improved and assist with the implementation of changed processes.
- Establishing and managing professional relationships with insurance companies and embassies.
About us: Sonic Healthcare is an internationally renowned healthcare provider with a demonstrable track record of providing medical services across the world. Headquartered in Sydney, Australia, Sonic is an ASX Top 50 company that has grown to become one of the world’s leading healthcare providers, specialising in pathology, radiology and primary care medical centres. We have operations in Australia, the USA, Germany, Belgium, Switzerland, the United Kingdom and New Zealand. Sonic Healthcare UK encompasses the two main entities in the UK, The Doctors Laboratory (TDL) and Health Services Laboratories (HSL). HSL is a partnership between The Doctors Laboratory (TDL), Royal Free London NHS Foundation Trust and University College London Hospitals NHS Foundation Trust (UCLH). HSL was formed to provide pathology services to the NHS Trusts and has expanded further to provide services to other NHS Trusts. Over 2,500 staff work at Sonic Healthcare UK, primarily under the TDL or HSL banner. Our purpose is to deliver medically-led diagnostics, innovation, value and long-term investment to healthcare. With our core laboratory based at The Halo Building in London WC1H 9AX, we also have an expanding site in Manchester as well as smaller hospital-based laboratories across the country. We maintain rigorously high standards of quality, whilst also delivering efficiencies to healthcare through careful workforce planning, pioneering technology and significant investment in infrastructure and IT. Benefits We offer a variety of excellent staff benefits including: - Training and development opportunities
- Annual performance related salary review
- Discounted gym membership – we have a corporate gym membership scheme with Better Gyms
- Cash healthcare plan – cash back on a variety of healthcare costs including dentist and opticians
- Sick Pay Entitlement – 5 paid days in the first year of employment, 20 days thereafter
- Permanent Health Insurance and Death in Service Cover
- Life Assurance – providing salary continuation for long term illness (six months qualifying period)
- Employee Assistance Programme – supporting staff wellbeing
- Season Ticket Loan Scheme – interest free loan for the cost of annual travel ticket
- Perkbox – Access to additional staff perks and benefits such as high street discounts
- Company Pension Scheme – company and staff contributions which increase with service
- Competitive annual leave allowance - 23 days annual leave rising to 28 days
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