Customer Experience Concierge - Homework UK Wide
Salary and benefits £25,000 to £30,000 plus incentives & excellent benefits Contract length Permanent, Full time Locations UK wide and home-based
Locations
Customer Experience Concierge - Homework UK Wide is available in the following locations:
Home-based England Bedfordshire Berkshire Bristol Buckinghamshire Aylesbury Cambridgeshire Cambridge Peterborough Cheshire Chester Cleveland Cornwall County Durham Durham Cumbria Derbyshire Devon Exeter Plymouth Dorset East Sussex Brighton Essex Gloucestershire Cheltenham Gloucester Greater London Central London Greater Manchester Manchester Hampshire Portsmouth Southampton Herefordshire Hertfordshire Humberside Hull Kent Lancashire Lancaster Preston Leicestershire Lincolnshire Merseyside Liverpool Middlesex Norfolk Norwich Northamptonshire Northumberland North Yorkshire York Nottinghamshire Oxfordshire Oxford Shropshire Somerset Bath Taunton South Yorkshire Sheffield Staffordshire Stoke-on-Trent Suffolk Surrey Tyne and Wear Newcastle-upon-Tyne Warwickshire West Midlands Birmingham Coventry West Sussex West Yorkshire Bradford Halifax Leeds Wakefield Wiltshire Salisbury Swindon Worcestershire Redditch Worcester Wales Caernarfonshire Cardiganshire Carmarthenshire Clwyd Wrexham Denbighshire Dyfed Flintshire Glamorgan Cardiff Swansea Gwynedd Mid Glamorgan Monmouthshire Newport Pembrokeshire Powys Scotland Aberdeenshire Aberdeen Angus Dundee Argyll and Bute Ayrshire and Arran Banffshire Berwickshire Caithness Clackmannanshire Dumfries Dunbartonshire East Lothian Fife Inverness-shire Inverness Lanarkshire Glasgow Midlothian Edinburgh Moray Nairn Perth and Kinross Perth Renfrewshire Stirling and Falkirk Sutherland West Lothian Western Isles Wigtown Northern Ireland Belfast Our client is the ultimate tailor-made holiday company, offering luxury, bespoke travel itineraries using their unique blend of first-hand destination expertise, services, and superb relationships with their carefully selected travel partners.
They’re now looking for customer focused travel industry professionals to join their growing team as a Customer Experience Concierge. Successful candidates will be responsible for the delivery of an exceptional concierge service to our client's customers and will be responsible for providing day-to-day sales, operational, and administrative support to the sales team and customers, playing an integral part in the overall performance and achievement of our client's targets. You’ll be working in a fast-paced environment, will need a keen eye for detail and be willing to help and assist in any way you can.
In return, our client can offer fully homebased working, a competitive salary of up to £30k DOE plus incentives and other great travel industry benefits.
If this role is of interest to you, please contact us for a confidential chat, or apply online.
Role of Customer Experience Concierge:
Handle all post-booking customer service queries promptly and accurately, ensuring that customers always receive a high level of service. Action flight schedule changes, ensuing all other booking components are updated accordingly. Issue any document changes to customers, due to an amendment, cancellation, flight schedule change or notification regards to a booking. Support with administration of customer bookings including invoicing and documentation. Monitoring of and responding to Trustpilot customer reviews. Managing formal customer complaints to resolution in line with ABTA guidelines. Supporting the delivery of exceptional Customer Service which is measured through customer satisfaction ratings and positive reviews through Trustpilot, Google and Review Centre. Manage customer reviews and respond in line with internal processes and procedures. Skills required for the role:
Proven experience in a similar role within the travel industry. In depth travel industry product knowledge. Excellent communication skills, both verbal and written. Strong customer focus and empathy Exceptional attention to detail and organisational skills Able to work in a fast-paced environment Strong problem-solving skills. If you’re interested in learning more about this Customer Experience Concierge opportunity, please contact us today for a confidential chat or press the apply online button now!