Overview Reference 435995 Salary £12 - £12/hour Job Location - United Kingdom -- England -- North East England -- Tyne and Wear -- Hebburn Job Type Temporary Posted Friday, April 19, 2024 Customer Complaints Case Handler Interaction Recruitment are looking for an experienced case handler for our client based in Hebburn. Location : Head Office, Hebburn Contract: 2 months Salary: £12 per hour Shifts: Monday to Friday / 8.30am - 5pm What you will do: Who we’re looking for: If you have experience of working in customer relations in similar industries, you’d probably be really comfortable in this role. Great listeners, who enjoy communicating on the phone. Experienced relationship builders who’s great at engaging with people, making them feel heard and valued. You’re able to ask questions to understand when someone may be vulnerable or where additional support might be needed. Whilst you’re naturally empathetic and good at understanding people’s issues, you can remain impartial. You can manage expectations and share disappointing news in a way that’s helpful and brings understanding. You will be a flexible, clear and analytical thinker, who’s able to assess a situation and make decisions confidently and quickly. You’re comfortable in your written and verbal communication, using a variety of communications channels including phone, email and internet portals to communicate with empathy and clarity.