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Customer Success Advisor Job in London Area Recruiting by Corndel

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Customer Success Advisor

🏢 Corndel
📌 London Area, United Kingdom, United Kingdom
💼 other general
⌚ 2 days ago

🔖 Full Time

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Role: Customer Success AdvisorTeam: Business DevelopmentPackage: Pension, Unlimited leave, Flexible workingLocation: Home based with monthly visits to London HQSalary: Up to £30,000About Corndel:Corndel is a unique, multi award-winning UK management and technology training provider thatfocuses on delivering the highest quality programmes throughout an employee’s career. We partner with some of the UK’s largest and most exciting businesses to help drive organisational and personal performance through transformational learning.Our vision is to shape a world where everyone is empowered to be their professional best. We are one of the fastest growing companies in the UK and provide a great platform for proactive and motivated individuals to take the next exciting step in their career. You will be joining an organisation with a fun, entrepreneurial and supportive environment, providing fulfilling work and an open, informal culture.The role:As our Customer Success Advisor, you will support our account management team to ensure all learners and customers have a seamless and efficient onboarding experience. This customer-focused role requires exceptional organisational skills, stakeholder management, excellent communication skills and the ability to adapt in a fast-paced environment. As a key point of contact for our onboarding learners and clients you will be required to provide timely and accurate responses to enquiries and follow processes.Responsibilities include:1. Supporting Individuals (Learners) to join our programmes:Be the main point of contact on behalf of the Account Management Team for anyonboarding queries this includes calling or emailing our prospective learners todiscuss the status of their enrolmentResponding to queries from learners regarding the programmeProvide programme guidance to those who need itUpdating the Account Management team regarding progress of their cohortsProviding information to learners about programme optionsWorking closely with our Enrolment, Compliance and Claims team to ensure alllearners are fully enrolled ahead of our launch events2. Supporting our Customers (the Learner’s employer) with administrative dutiesPreparing contracts for signing and storing them correctlyOffering support to our customers regarding their Digital Apprenticeship ServiceaccountCollecting and updating customer information on our CRM (HubSpot)3. Supporting the Account Management teamScheduling and coordinating our Open CohortsWorking with the product leads to arrange briefing sessionsManaging the student list for open cohorts and sharing with our Enrolment andcompliance team.About You:You’re an enthusiastic self-starter – keen to help transform the way organisations developtheir peopleYou value inclusivity, being supportive and respectful of othersYou are open to change and take a collaborative approach to challengesYou strive for excellence and have high expectations of yourself and othersYou operate with integrity, trust and professionalism and empower others to do soExperience and Skills:Essential:You will be dedicated to delivering excellent levels of customer service to delight our learnersand employersBe engaging and welcoming to build rapport quicklyHighly organised and able to multi-taskEffective stakeholder management both within an organisation and externallyDetail oriented and thorough with your workDesirable:Knowledge or experience of the apprenticeship sectorB2B and B2C experienceWhy join Corndel?We're committed to having a fully inclusive, welcoming and safe culture and always strivingto improve.We provide an environment that is truly flexible and supportive, somewhere you will have autonomy over your role.We're a leader in our field, with quality and excellence at the heart of what we do.As part of our commitment to create an inclusive workplace where all colleagues can be their true selves, excel in their roles and progress in their careers, we recognise the importance of embracing the diversity in the working population and making Corndel a fully accessible employer.As Corndel is a Disability Confident Employer, we make sure that a fair and proportionate number of disabled applicants who meet the minimum criteria for a job will be offered an interview. If you would like to be considered under this scheme, when submitting your application, please select the appropriate option to let us know that you have a disability. Please note this does not mean that all disabled people are entitled to an interview, in some recruitment situations such as peak times, we might need to limit the overall numbers of interviews we offer. If you have a disability that might affect any stage of the recruitment process, please let us know about any help or reasonable adjustments you need before any interview or assessment.We’ll work with you to make sure any appropriate support is in place and make the application process a more positive experience.Corndel is committed to safeguarding and safer recruitment practices, and will undertake pre-employment checks on the successful candidate, including Enhanced DBS Disclosure and a Barred List Check.

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What is the work culture like at Corndel?

The work culture at Corndel must adhere to the Ethics of Work Culture as described in the Ethical framework of the UN Charter. You can gain more insights into their local workplace environment by exploring their jobs Corndel and also by visiting their official website through Google.
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