<p>Described as the "Uber of Content", Social Native is a marketplace technology company that empowers marketers to create, source and optimize authentic visual content in the most efficient way possible. Leveraging the world's first AI-powered creative platform, brands such as Unilever, Adidas, L’Oréal, Crocs and Nestlé Waters partner with Social Native to improve the performance of their paid and organic social strategy with a combination of Influencer Marketing, Custom Content, and Content Editing solutions.</p><p>With our acquisition of Olapic, we’re changing the way marketers evaluate, refine and optimize their visual content strategy. This move solidifies our goal of delivering an all-in-one platform providing brands with data-driven insights, scales content creation, measures the impact of their work, and optimizes content and influencer strategy for even greater results.</p><p>We’re looking for a passionate Customer Success Manager to join our fast-growing team. As part of the Customer Success team, you’ll manage key accounts, build long-term, trusting relationships, become an expert on all facets of our platform, and work cross-functionally with Marketing, Sales, Product, and Operations to create optimal experiences and bridge the gap between product and customers.</p><p>If you’re customer-oriented with a ‘can do’ attitude and have experience driving marketing strategy, this position is for you!</p><p><strong><u>Responsibilities</u></strong></p><ul><li>Drive partner relationships with brand & agency clients to create content for multi-channel marketing programs, including eCommerce optimization and social media campaigns.</li><li>Advise partners on content strategy and execution.</li><li>Proactively identify, develop, and support revenue growth opportunities while building relationships as a trusted advisor to our partners.</li><li>Exceed revenue goals based on maintaining current business and securing upsell/renewal opportunities with current partners.</li><li>Maintain high partner satisfaction by project managing all day to day activities while keeping the partner informed of progress, opportunities, and performance.</li><li>Manage technical resources based on project/campaign timelines with complex and varied business needs.</li><li>Address high severity requests with urgency to drive resolution.</li><li>Continuously share examples and best practices among our client base, educate them on industry trends, new releases, and product enhancements.</li><li>Develop and maintain a deep understanding of the analytics and ROI behind our tools, to tangibly communicate their value.</li><li>Communicate program progress clearly to internal and external teams by reviewing KPIs to benchmarks, ensuring we exceed objectives.</li><li>Maintain strong cross-functional relationships with internal stakeholders including Sales, Operations, Support, Product, Tech.</li></ul><p><strong><u>Skills & Qualifications</u></strong></p><ul><li>3+ years of relevant work experience required<ul><li>Brand Marketing/Strategy, eCommerce, Influencer, or Content Marketing experience preferred</li><li>1-2 years of project management experience preferred </li></ul></li><li>Proven account management experience where you are defined by your client’s success metrics and their satisfaction.</li><li>Strong knowledge of online advertising landscape – social, influencer marketing, display, programmatic, search, SEM.</li><li>Strategic thinker with analytical experience, attention to detail, and confidence in leading client engagements.</li><li>Self-motivated and results-oriented, strong analytical skills, and a team player.</li><li>Heavy project management experience managing multiple projects at a time while paying strict attention to detail, preferably in a digital account environment.</li><li>Experienced in building and maintaining strong, long-lasting client relationships. </li><li>Experience in delivering client-focused solutions based on customer needs.</li><li>Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level.</li><li>Excellent listening, problem solving, and negotiation skills.</li><li>Excellent verbal and written communications skills.</li><li>Excellent presentation skills.</li><li>Self-starter who thrives on innovation and driving ideas forward.</li><li>Experience managing/balancing multiple projects and stakeholders.</li><li>Organized and high attention to detail.</li><li>Thrive in a fast-paced environment</li><li>Experience up-selling.</li><li>BA/BS degree or equivalent.<ul><li>Marketing background a plus.</li></ul></li><li>G-suite, Powerpoint, Keynote, Excel, Word, etc.</li><li>Fluency in French preferred</li></ul><p><strong><u>Perks</u></strong></p><p>We love working at Social Native and we think you will too! Come see what it’s like to work at a fast-paced, venture-backed tech startup. We are looking for smart, driven, fun people that are eager to take ownership of meaty projects and be a part of building something great.</p><ul><li>Highly engaged “Fun” Committee to keep work enjoyable</li><li>Medical & Dental Insurance, and Eyecare vouchers to meet all your healthcare needs</li><li>28 paid holidays</li><li>Competitive compensation structure</li><li>Great matched pension scheme to save for your future, and so much more!</li></ul>