*Duty + Trainee Duty Manager – Nationwide opportunities**Salary: *Up to £25,500 pa dependant on locationThe Duty Manager position is a key position in the Company.
Carrying out continuous customer and staff relations services, the position provides the postholder with a genuinely rewarding experience and provides a springboard to a leisure management career in one of the most attractive and fast growing leisure management companies.*Primary objectives for the Duty Manager will be:** To ensure the highest possible standards of health and safety and customer care within the Centre.* To develop and promote an exciting, innovative leisure programme in order to increase the usage and profitability of the Centre.* To assume shift management responsibility for the Centre to maximise the total performance of the Centre and maintain the highest standards of customer care.*The Duty Manager will focus day to day on the following tasks:** To ensure the provision of a clean, high quality facility and exciting and innovative Leisure Centre programmes.* To act as a member of the Leisure Centre Management Team on a shift rota system, during opening hours of the Centre.* To be available to work poolside on a regular shift or as and when required to ensure the delivery of the Centre programme* To ensure all Health and Safety procedures and responsibilities are carried out at all times.* To deputise for the Contract Manager/Centre Manager as requested.* To assist the Contract Manager/Centre Manager in providing appropriate staff training and development.* To ensure that the objectives of the contract are achieved and the appropriate financial systems and procedures are implemented.* To be responsible for the provision of teaching and coaching courses for all areas of the operation, including recruitment and maintenance of a register of qualified coaches.* To identify and assess the feasibility of new activities which the Centre could provide.* To ensure all staff are kept informed of the Centre’s activities and special events.* To achieve maximum levels of participation in all courses and activities.* Monitoring cost effectiveness and highlighting and rectifying areas of low performance.* To produce performance records, statistics, targets and reports for programming and associated activities.* To assist in the marketing and publicity of all activities and events and develop distribution networks for promotional materials and merchandising of products.* To ensure sufficient staff are available for the safe, high quality functioning of the Centre.* To assist in the management of the Centre’s quality assurance systems and procedures.* To coach and teach as required and generally assist with the running of events.* To act as a main key holder for the Centre and be responsible for opening and closing of the building and emergency call-outs.* To undertake any regulatory requirements.* To be responsible and accountable for cash handling as required.* To undertake any other duties as may be required by the Contract Manager to ensure that the business objectives of the contract are achieved.*THE CANDIDATE*Qualifications, Knowledge and SkillsIt will be desirable that the post holder has a recognised qualification in Leisure Management, Sports Development or related subject.The successful candidate will preferably have knowledge and skills in the Leisure or a related industry in a small/medium sized enterprise.To hold a current NPLQ (National Pool Lifeguard Qualification) and Pool Plant Operators - however training will be provided if not.Among the personal characteristics sought the applicant:* Will be able to gain acceptance and respect from clients and the teams involved.* Will be able to build strong relationships with customers, clients and employees.* Will be able to communicate at different levels of the organisation, both listen and direct.* Will be able to meet the demands of the role by working additional hours when required.
Will be able to demonstrate clear identification with all customer requirements.* Will be able to maintain and be committed to good employee relations and deliver quality training.* Will be able to perform recreation assistant duties when required