Role: Asset Management SpecialistDuration: 12 MonthsLocation: Erskine, UKThe role spans a wide spectrum of responsibility – including but not limited to onboarding new customers, coordinating hardware collections, interacting with & assisting our sales force, providing status reports & settling financially with our customers.• Responsible for SOW system setup• Pricing, banking details and factory obligations• Prepare relevant quote terms for priced bids• Create asset return requests in D365• Responsibility for chain of custody tracking• Monitor the input and throughput of returned assets as they are processed in the factory• SPOC for factory status to AM (status desk)• Perform final cost/margin analysis on assets received. (Product substitutions, product additions & removals, etc.)• Execute asset reconciliation in D365• Responsible for settlement accuracy and financial credit/rebill adjustments• Payment requests and remittance confirmationHow you’ll make your mark:• Deliver the highest levels of Customer Care.• Promote the HPEFS Circular Economy philosophy.• Ensure strongest chain of custody for hardware in our care.• Meet & exceed exacting customer KPIs.• Own & resolve all issues to successful resolution in the client's view.• Be single point of contact for your accounts.• Collaborate - identify, share & implement best practices.About you:• Typically, 3+ years’ experience in a related business.Knowledge and Skills:• Good knowledge of IT & Services industries.• Ability to analyse problems & solve creatively.• Communicate well verbally & in writing.• Manage relationships well at all levels.• Facilitate exceptional levels of service delivery.