Job summary
PART-TIME RECEPTIONIST Up to 24 HOURS PER WEEK
We have an exciting opportunity to join our friendly, rural,hard-working reception team.
The position is for up to 24 hours on Tuesdays, Thursday and Fridays supporting our 3 GP partners and nursing team. We need someone with theflexibility to work a variety of shifts between the hours of 0745 and 1830. Inaddition to this, we will require the flexibility to work extra sessions, as weare very self-sufficient and cover each others annual leave and sickness.
For more information, please telephone Layla Ansar on(01935) 872530 or email
Closing date: Monday 6th May 2024 - We reserve the rightto close the vacancy early if we receive sufficient applications.
Main duties of the job
You must be a good team player, a people person with excellent communication skills, have strong IT and organisational skills, be able to deal with the day to day stresses of a busy but friendly GP surgery and have an excellent ability to multi-task. If you have previous experience of working in a medical reception this would be advantageous, but not essential as we will provide full training for the right candidate.
About us
We are a small close knit very busy team and serve a rural population of 4500 patients. We are part of the Sherborne Area Network and work together to provide services such as Covid Vaccinations.
Job description
Job responsibilities
Duties and Responsibilities
Telephone Duties
Making appointments
Giving out results
Ambulance transport bookings
Home visit requests
Deal with general enquiries
Contacting other providers
Reception Duties
Register new patients and temporary residents
Greet and direct patients and visitors
Making appointments
Open and scan and distribute incoming mail following procedures
Ensure outstanding queries are explained and handed over to next shift, as necessary.
Respond to needs of doctors and nurses during surgery.
Collect payments from patients for non-NHS services
Deal with general enquiries
Filing
Pulling Lloyd George envelopes when requested by doctors
Print summaries and attached documentation from patient notes for inclusion in Lloyd George envelopes and onward transmission to health authority when patients leave the Practice
Administration
Ensure all requests for photocopying are carried out in a timely manner
Shred confidential information on a regular basis
Ensure filing is kept up-to-date
Assist with audits as required
Type letters, reports and other documents as required by the partners, Practice manager and other team members
Liaise with hospital and community departments regarding patient care, appointments, etc, incorporating NHS e-Referral
Input and extract information from Practice computer system
Observe health and safety guidelines at all times
General housekeeping ( keeping reception and waiting areas tidy)
Any other reasonable duties as necessary
Person Specification
Qualifications
Essential
GCSE Mathematics C or above GCSE English C or above
Desirable
AMSPAR Receptionist certificate NVQII in Customer Care