Reservations Officer (FlexiBank)One Healthcare, a Private Hospital Group, based in Hatfield, Hertfordshire, is looking for a Reservations Officer to join our friendly team on a Bank contract.As our Reservations Officer, you will play a crucial role in the smooth functioning of our Reservation team. You will be reporting to the Reservation & Medical Records Lead and will be responsible for ensuring effective workload planning. This includes: Managing appointmentsProcessing new referralsAdministration of the clinics.You will also be responsible for the administrative support, including dealing with telephone enquiries and offering excellent customer service to patients, consultants and staff.You will be expected to work closely with the Clinical and Non clinical departments to ensure the smooth operating of the Reservations department.Reservations Officer (FlexiBank)As a Reservations Officer you will provide an outstanding service to patients and potential patients.You will work closely with all relevant departments to ensure a smooth and effective service to all patients pre and post surgery.The role will involve:Taking bookings over the telephone, and from email correspondence from Consultants, patients or secretaries using the booking form provided;Informing patients of their booking and admission by means of a computer generated letter and information pack;Management of generic mailboxes;Scanning and filing patient records, clinic letters, and booking forms into the relevant IT system;Supporting with switchboard.Reservations Officer (FlexiBank)QualificationsMinimum G.C.S.E. education or equivalent, including English and Maths Reservations Officer (FlexiBank)ExperienceProven ability to work effectively in a team environment and independently as requiredRelevant experience within an administrative or customer service role, including dealing with patientsExperience in a private healthcare environmentSkillsStrong interpersonal and communication skills, including face-to-face, over the phone and by email.Patient orientated with a focus on continuous service improvement.A good team player with a collaborative approach to achieving goals.Competent using IT systems.Enthusiastic and passionate.Ability to work well under pressure.Demonstrable customer service skills and awareness.Able to work under pressure and to meet tight deadlines.Flexible attitude and approach to the role.Organisational skillsExcellent written and verbal communication skillsDesirablesPrevious health sector experiencePrevious experience in reservationsReservations Officer (FlexiBank)About the HospitalOne Hatfield Hospital is Hertfordshire's newest private hospital and has the very latest technology ensuring that our operating theatres provide patients and employees with the very best environment to keep them safe and free from infection.Our private hospital is home to the latest theatres, luxury en-suite bedrooms, specialist rehabilitation Physiotherapy and outpatient diagnostic facilities including fast-track access to X-ray, CT, MRI and ultrasound.One Hatfield is ideally located for candidates around the Hatfield, St Albans, Stevenage, Watford, North London, Essex and throughout Hertfordshire and BedfordshireReservation Officer (FlexiBank)Our Recruitment ProcessAt One Hatfield Hospital we are committed to building a diverse and inclusive working environment. We strive to create a workforce that reflects the communities we serve and we are proud to be an equal opportunities employer.Any offers of employment made by One Hatfield Hospital will be subject to proof of eligibility to work in the UK and receipt of a satisfactory DBS Certificate from the Disclosure & Barring Service.One Hatfield Hospital reserves the right to remove job adverts before the closing date.