· To ensure that the service is at all times performed in a professional manner and to the style as specified by the Restaurant Manager. · Providing excellent wait service to ensure satisfaction · Taking customer orders and delivering food and beverages · Making menu recommendations, answering questions and sharing additional information with restaurant patrons · To be fully conversant with every dish served in the Restaurant and to provide explanations as requested. · To communicate with other Restaurant staff and departments. · To assist the Restaurant Manager and their Assistants in keeping the morale of the Team up through social and educational events. · To make sure that Company Policy, the Vision Statement, and Departmental Objectives are followed and utilised at all times. · To assist with mise en place through distribution of tasks and to ensure the monitoring and completion of tasks is done properly and in time allocated. · To take responsibility for service in the area of the Restaurant under your responsibility during your shift. · To assist the Restaurant Manager and their Assistants in the preparation and presentation of training programmes, briefings and SOP’s Manage the team on a daily basis in particular on the managers days off and holiday · Assist in implementing the necessary training of the team and on boarding new staff · Always Maintaining the highest of standards in line with our SOP’s – (Standard Operating Procedures) · Working alongside DABBAWALLA’s Head Chef, managing daily drink stock requirements and placing orders as required, and with careful consideration to the volumes required. · Manage and control all FOH inventories to include all OS&E (operating supplies and equipment) ie. cleaning products, packaging etc. · Control and manage staff administration, to include rota’s, holiday forms, expenses forms, etc. (Shared responsibility with the Manager) · Manage 3rd party contractors making sure we keep sound records and traceability of all works carried out on site · Hold daily meetings with your team, to ensure detailed communications are a regular occurrence, as well as to support the motivation and drive of the whole team. · Continuously monitor and support the personal development of your DABBAWALLA team members · Manage the maintenance of all equipment on site, and any contracts we may hold with 3rd parties · Manage and maintain the highest of cleanliness standards for the premises and the personal hygiene of the team too. · Strictly adhere to our HACCP procedures and make sure all necessary paperwork is filled in and up to date |