Position: Team LeaderDepartment: Process team Leader level 1 plusContract: Temporary, 3-4 months with the possibility of extensionHours: 37.5 hours per week, Monday to Friday, shifts between 8am-5pmPay rate: £13.81 per hour FULLY OFFICE BASEDLocation: Hemel Hempstead HP2 7AH Start date: - Subject to clearance. Brook Street in partnership with the HMPO Office and have a fantastic opportunity to join their existing team as a Team Leader in Hemel Hempstead. This is a public-facing, customer service role, Someone who can lead the team with good communication and documentation skills.Key ResponsibilitiesLead small teams - Motivate, and develop the team and encourage communication.Schedule team work to required timescales and Service levels.Lead the planning implementation, in order to ensure the availability of required staff membersEnsure that agreed processes/standards/timescales/Quality Requirements are adhered to.Identify and manage improvements within own area.Update and maintain data base/systems / documentation.Comply with regulatory requirements where applicable.Collect and provide statistical data/reports as required. Experience NeededBasic understanding in ERPGood with Excel, Word and PowerPointMust be able to lead a teamMust be good with update and maintain the database - documentation skills and analysing dataMulti-taskingGood internal and external communicationsMust be able to develop the team and encourage good communication.Empathetic with patience and understandingEffective communication and report writing EssentialsAble to lead small teamsExpert understanding of relevant systems / ERPHighly developed user of Excel, Word, PowerPointGood at internal and external communicationAbility to manage a small budget (FTEs, overtime)Ability to set and achieve performance target Desirable SkillsPrevious experience of the JVs Amenities Free on-site parking and canteen. TrainingOn the job training on the process and expected responsibilitiesHoliday restrictions- Must be advised of booked holiday ASAP To apply for the role you must have a valid Passport, 2 proofs of address, proof of NI, and must have resided in the UK for the last 5 years.Brook Street are proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer. Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you. In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.There is already a SharePoint created with the resources available. We also delivered a Topical Tuesday talk on the process, we can get a recording of that and share it if the teams missed it or we are also happy to hold another one. PSR: Guaranteed Interview Scheme (GIS) (sharepoint.com)
Job Tenure: Contract and Full-Time
Salary: Up to £13.81 per hour
Location: Hemel Hempstead, Hertfordshire