United Kingdom Jobs Expertini® - Ai Resume Scoring
Posted On: 8th February 2024
Shift Patterns: 7pm – 7am Sat, Sun, Mon OR 7pm-7am Weds, Thurs, Fri OR 8pm – 8am Mon, Tue, Wed 0R 8pm – 8am Tue, Wed, Thur
Remote Night Counsellor;
Portfolio are proud to be exclusively representing our Client who are a trusted health and wellbeing network who have been making a positive difference in over 15 million lives, in their search to add a Telephone Counsellor to their team. Our client offers the most comprehensive employee assistance programme on the market, giving 24/7 caring and compassionate support services to employers from organisations of all sizes, across the private, public and non-profit sector, to business partners, individual users, employees and their family members.
We are looking for professional, hard-working candidates with strong communication, high levels of computer literacy and high levels of organisational ability with a desire to provide emotional support and guidance and make a difference to people’s lives. The successful candidate will be responsible for providing one off emotional support to individuals, conduct clinical assessments and sign post to specialised support services. This is a fantastic opportunity to develop in a professional healthcare environment and to make a difference to many people’s lives.
Day to Day Responsibilities as a Night Counsellor:
* To provide an efficient and effective telephone counselling service to all callers.
* To effectively answer calls and triage to determine the most appropriate type of support required, i.e. advice, counselling etc.
* To demonstrate an ability to work with a variety of individuals and presenting issues, including those who are distressed.
* To take accurate information and record on the Health Assured data base.
* Demonstrate a thorough understanding of the Health Assured products available to a caller and understand what support is most appropriate for the individual’s needs. i.e., Debt, Legal, Critical Illness, Talk to a Doctor etc.
* Warm transferring callers to the appropriate person and managing expectations at all times. i.e. Legal Department, Talk to a Doctor.
* Provide “In the moment support” to callers presenting with support needs.
* To arrange follow up and check in calls when deemed appropriate.
* To undertake training provided by Health Assured and to utilise appropriate skills within calls, i.e. working with trauma, working with suicide, clinical assessment, safe guarding etc.
* Upon mutual agreement to undertake Structured Telephone Counselling cases.
* Understand and embrace a “Solution Focused Philosophy” in order to help a caller achieve an outcome in the shortest space of time possible.
* Work to and exceed individual and team goals. For example, an individual goal is to achieve a minimum of 25 calls per day.
* Personally ensure all call backs and queues are efficiently managed and ensure individual actions do not impact upon the availability of the service.
* Demonstrate the ability to work under pressure and to prioritise call lengths to ensure that “call backs” are reduced to an absolute minimum.
* Demonstrate the ability to provide excellent customer service at all time.
In order to be considered for this opportunity it is essential that you have the following:
* Minimum diploma level 4 in Counselling & minimum of 100 counselling hours
* To be a member of the BACP
* Relevant telephone experience
* High level of computer literacy (MS Office, Word, Excel and PowerPoint)
* High level of organisational ability; ability to work to tight deadlines and targets
* Good communication and customer service skills
* Accredited with the BACP or eligible for the accreditation process
* EAP experience is desirable.
P967166LSR11
INDFIR
Great News! We've discovered an exciting live job opportunity for a Weekend Night Counsellor position in United Kingdom. This job is currently open for hiring/recruiting by Portfolio Group, exclusively for you at United Kingdom Jobs Expertini. Feel free to download the job details here.
Explore the current trends for Weekend Night Counsellor jobs in United kingdom and United Kingdom at Expertini. The following graph provides insights into the job market dynamics.
The work culture at Portfolio Group must adhere to the Ethics of Work Culture as described in the Ethical framework of the UN Charter. You can gain more insights into their local workplace environment by exploring their jobs Portfolio Group and also by visiting their official website through Google.
The World Cities Report 2020 sheds light on the intrinsic value of sustainable urbanization in United Kingdom, particularly within United kingdom. It explores this value from economic, social, and environmental angles, encompassing the intangible aspects that contribute to United kingdom's distinct character. Moreover, the report delves into the role of innovation and technology, the responsibilities of local governments, targeted investments, and the effective implementation of the New Urban Agenda in promoting sustainable urbanization globally. For a deeper dive into population growth trends and diversity in United kingdom, additional details can be found on United kingdom Wikipedia.
Yes, we found live job(s) for Portfolio Group in United Kingdom.
Weekend Night Counsellor jobs are available in United Kingdom.
Exploring the cost of living in United kingdom. At Expertini.Com for United kingdom , we gauge it based on the percentage of earnings to living costs, typically ranging from 33% to 65% of your monthly income. This analysis empowers you to make informed decisions about your financial planning and lifestyle. Additionally, we recommend consulting with locals before making any moves to a new town.
The average salary range for Weekend Night Counsellor in United Kingdom varies, but the standard pay scale is rated "Standard" in United Kingdom. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively.
To apply for a job at Portfolio Group follow the application process following the "Apply Now" button at United Kingdom Jobs Expertini and also you can visit Portfolio Group official career page and follow their application process.
Key qualifications for Weekend Night Counsellor typically include a list of qualifications and expertise as outlined in Bureau of Labor. Be sure to check the specific job listing for detailed requirements and qualifications.
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Benefits for Weekend Night Counsellor positions may include a list of benefits. These can vary from company to company, so it's important to review the specific job listing for details on benefits offered by the employer.
Not all jobs have remote job opportunities available. However, nowadays, many companies offer remote work options. You can find remote job listings for Weekend Night Counsellor on United Kingdom Jobs Expertini.
To improve your chances of getting hired for Weekend Night Counsellor, consider improving your skills. Also, make sure to check your Resume/CV Score with our free Resume Scoring Tool. Additionally, it is worth noting that United Kingdom Jobs Expertini has an in-built Ai Resume Scoring tool that will give you the matching score for each job based on your Resume/CV once it is uploaded. This can also help you align your Resume/CV according to the job requirements and enhance your skills if you fall short of them.
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